Frequently asked questions

How do I book a tour?

All tours can be booked through the Booking Form. Once we receive the booking form, we will send an individual invoice for each booking form received. A 20% deposit will be due at that time, while the remaining balance of the tour is not due until 30 days prior to the tour.

What forms of payment do you accept?

We prefer money transfer directly into our U.S., German, or U.K. bank accounts. We also accept credit card payments through Stripe, and Paypal payments. You can find more details about these options on our Payment page.

When should I book my tour?

Many accommodations fill up quickly in the Alps. We recommend booking 6 to 8 months in advance. From 3 to 5 months prior to your tour, we cannot guarantee the best accommodation options, but can often find suitable options. There is a 50€ per person last-minute booking fee for bookings less than 2 months in advance, and a 100€ per person fee for bookings less than 1 month in advance.

Will I be sharing my tour with a larger group?

No. At Alpenventures UNGUIDED, you get to choose your adventure partners. Many tour packages have set dates for the tour. On these dates, you are likely to meet other Alpenventures UNGUIDED customers, but you are not organized into an official group, and are not required to travel with them throughout the day. There are some exceptions of this, such as the ski safaris, where you will share transportation to and from the different ski resorts.

Can I choose my own dates?

Absolutely. At least within the given season for your activity. Tours that utilize the hut system are very limited by the opening seasons of the huts. Each individual tour lists the season that is available for booking. Please note that this can vary, depending on weather and snowpack conditions.

Is there a minimum group size?

The group limit for Classic and Comfort tours is 2, and there are some select tours with a larger minimum group size due to shared transportation, particularly a couple ski safaris. Any group size requirement will be specified in the package details for each tour. We don't generally organize large groups, allowing you to choose your own adventure buddies. We only require a minimum group size when shared transportation is included in the tour (ski safaris).

Do I have to pay for the entire tour at the time of booking?

Only 20% is due at the time of booking, unless specified otherwise in the tour details. The remaining balance is due 30 days prior to the tour.

My tour only includes some meals. What about the other meals?

Breakfast and dinner are available every day of our hut-based and hotel-based tours at or near your accommodation. If a meal is not included in the package, it can be purchased on site. We exclude meals whenever possible in our Ultralight and Ultralight+ packages in order to keep prices low, and provide the flexibility for our guests to save money by bringing their own meals. However, some huts require booking a meal. Dinners and breakfasts that are not included in our Classic and Comfort Packages are due to huts that do not allow us to book and pay for your meal in advance. Lunch availability can vary by tour. Both the HHT7 Tour du Mont Blanc and HHT8 Alta Via 1 hut hiking tours present the opportunity to sit down at a restaurant and order a lunch almost every day. Most of the huts on our other tours offer the opportunity to purchase a sack lunch at the hut (usually between 10€ and 18€ depending on the hut). Meals can often be the most expensive part of a hut or bike tour, so we recommend carrying food for lunches with you. At a minimum, please do carry enough snacks to last throughout the day.

Do I need to carry my lunch with me during my tour?

Lunch availability can vary by tour. Both the HHT7 Tour du Mont Blanc and HHT8 Alta Via 1 hut hiking tours present the opportunity to sit down at a restaurant and order a lunch almost every day. Most of the huts on our other tours offer the opportunity to purchase a sack lunch at the hut (usually between 10€ and 18€ depending on the hut). Meals can often be the most expensive part of a hut or bike tour, so we recommend carrying food for lunches with you. At a minimum, please do carry enough snacks to last throughout the day.

Are prices per person?

Yes. All prices listed are per person.

What does double occupancy mean?

In general, tour prices are designated based on booking two guests into one hotel room. If you are traveling alone, there is a single supplement, as the hotel room is not shared with anybody. Groups of 3 are welcome to book at the double occupancy price (which is listed per person). Groups of 3 can expect to all share a room together during the tour and may occasionally be split into two separate rooms. Tip for solo travelers: Our Ultralight Packages on our hut to hut hiking tours are designed with you in mind. In most cases, Single Occupancy is included in the price.

Will there be a place to leave extra luggage?

For most of our tours, you will overnight in the same accommodation at the beginning and end of the tour (this does not apply to the Ultralight Package). You can leave your belongings at the hotel during your tour. Luggage storage is currently not included in the BT1. If you require luggage storage, please inform us in advance.

Will I be able to do laundry along the way?

Hotel-based tours, such as bike tours, may prevent a few opportunities to pay the hotels for laundry service along the way. There are very rarely opportunities to do laundry on a hut hiking tour. At Alpenventures UNGUIDED, we often do laundry in sinks at our accommodations along the way. Keep in mind though that due to the climate in the Alps, laundry rarely dries completely overnight. We often attach it to our backpack or bicycle for drying during our tour the following day.

Do I need to carry insect repellent?

We don't. Many of our hut hiking tours spend enough time at high enough altitudes that insects are not a problem. While we do occasionally experience a year that is worse than others, particularly with horse flies at the lower altitudes, insects present few problems in the Alps. An exception to this is the lakes region of northern Italy. Our MB1 tour ends at Lake Como, where we often experience mosquitos. The BT1 tour also ends in the lake region of Italy at Lake Garda, but it is often windy enough there that mosquitos are not an issue. Ticks can be an issue if you go off trail into wooded areas. We recommend carrying tweezers and doing a thorough tick check following any off-trail ventures into the woods.

Do I need to carry cash with me?

Yes. Most huts only accept cash, and even restaurants and small shops throughout the Alps often operate on a cash-only basis. All countries in the Alps use the Euro currency, with the exception of Switzerland. Switzerland uses the Swiss Franc. Most businesses in Switzerland will accept both euros and dollars, but the exchange rate will be to your disadvantage. We recommend pulling out cash in the appropriate currency for your tour from an ATM upon arrival. This is often less expensive than exchanging currency. Also, check fees associated with international transactions on your cards in advance. For current currency conversion rates, we recommended downloading the XE Currency App on your smartphone. We are unable to advise exactly how much cash to bring, as spending habits vary greatly amongst our customers. If you are staying in mountain huts, you can find more direction on expenses on our Staying in Mountain Huts page.

Should I need to be able to speak the local language?

Not at all. With so many languages and cultures concentrated in a relatively small area, Europeans are used to getting around in neighboring countries where they don't speak the local language. They do just fine, and so will you. English is widely spoken throughout the Alps region, and it is the common language used by most cultures when traveling. If this is still a concern, consider booking a tour in Germany, Austria, and/or Switzerland, where English speakers are more common. Here is a summary of the languages spoked in countries where we offer tours: Germany: German Austria: German Switzerland: German, French, Italian France: French Italy: Italian, except for a portion of the Dolomites, which speaks German Lichtenstein: German Slovenia: Slovenian

What is a self-guided tour?

All tours are self-guided, meaning participants must be capable of and equipped to meet the requirements and challenges of the tour. By booking a tour, participants are acknowledging they possess the required skills and experience necessary for such activity. Alpenventures UNGUIDED is responsible only for booking the transportation and accommodations. As a service to our customers we will provide as much additional tour information as we can, however, tour participants are ultimately responsible for their own decision making. Safe decision making is supported by Alpenventures UNGUIDED and we will work with all customers to accommodate itinerary changes due to safety-related decisions. Please see the Terms & Conditions for more information.

Are there any discounts?

Discounts are applicable for Classic and Comfort packages only. Only one discount will be applied per tour participant. Discounts are only applicable to tours. Discounts are not applicable to fees or additional services, such as bicycle rentals. Military ID & Veterans: -10% Please note that a copy of the military ID will need to be sent, or it will need to be presented during a video call. Group Leader: -25% For those booking a tour for a group of 6 or more (including yourself) and represent the group in coordinating the tour with Alpenventures UNGUIDED. Group Participant: -15% For those traveling with a group of 6 or more (including yourself).

Will I get lost?

Most of the routes we offer are well signed out and we also provide you with the tour in a navigation app that works on your smartphone, even when it is offline. This allows you to use your phone similar to a GPS device. With that said, it is still very important that anybody on a self-guided tour can navigate using a traditional paper map. If this is not a skillset, we recommend considering a guided tour instead.

Are there any additional fees?

There are no Customization or Last-Minute Booking Fees for tours booked with the Comfort Package and for groups larger than 6. Last-minute Booking Fees (not applicable to Comfort Package tours and groups larger than 6) Within 2 months of tour start date: 50€ per person Within 1 month of tour start date: 100€ per person Length of Tour/Itinerary Customization (not applicable to Comfort Package tours and groups larger than 6) Shorten or lengthen your tour: 50€ per person +/- the difference in cost from the adjustment 50€ Note that a completely custom tour does not follow this fee structure. Instead, there is a 20% markup for custom tours.

Is there a discount for large groups?

Absolutely. Large Groups We encourage travel in large groups. Not only is it safer, but it is fun as well! Groups of 6 or more adventurers are considered large at Alpenventures UNGUIDED, and enjoy the following benefits: Customize the length of the tour or the itinerary (this could mean adding in a rest day, or an extra day for sightseeing) 25% discount for the organizer for Classic and Comfort Packages 15% discount for all group participants for Classic and Comfort Packages

© 2020 Alpenventures GmbH based in Ismaning, Germany

US Phone: +1 719 445 8899

DE Phone: +49 (0) 89 38 03 5305

Currency Converter