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Full-Time Adventure Planning Expert in Germany

CVs/Resumes accepted in English and in German

Candidate must be a current resident of, and be legally permitted to work in, Germany OR be an EU candidate living in Austria.

Alpenventures UNGUIDED is seeking a fellow outdoor enthusiast, who loves people and pays attention to detail, to plan and organize epic adventures for our customers. We are an Adventure Travel company, offering self-guided multi-day adventures, such as hut to hut hikes and bicycle tours. This is a home office position, with flexible hours and some location independency.

As a small and young company, Alpenventures UNGUIDED is currently looking for an all-rounder who can balance priorities in sales, customer service and operations. This is an entrepreneurial environment, and the ideal candidate is energized by the opportunity to shape processes and strategies alongside the leadership. There is potential to mold this position according to your strengths and preferences as Alpenventures grows and evolves.

We Offer:

• Work from home
• Extremely flexible work hours
• 5-weeks’ vacation time per year (max 2 weeks during summer months)
• 1 Alpenventures tour per year (FAM trip)
• 5 additional adventure days for social media content creation per year (subject to approval)
• Ability to shape the job to your strengths and preferences as the company evolves
• Exciting and collaborative work environment, where employees are heard, and their opinions and ideas lead to change and improvement
• Reimburse home internet costs up to 40€ per month
• Cell phone for professional and private use
• eGym Wellpass, providing free access to 10.000+ climbing gyms, fitness studios and swimming facilities throughout Germany and Austria

 Responsibilities:

• Work with potential customer requests, providing friendly and competent service, and converting them to customers
• Serve as the point of contact for customer questions before, during and after their tour
• Receive and process customer bookings
• Provide excellent customer service by understanding customers’ needs, setting proper expectations and communicating clearly and timely
• Make reservations with Service Providers for customers’ tours, which includes processing and documenting deposit payments
• Process cancellations and communicate timely and clearly with service providers
• Verify all details of the customers’ tour bookings and planning are correctly organized and thoroughly communicated with the customer
• Provide customers with complete and accurate documentation required for their tour
• Resolve on-trip issues quickly and effectively (this will require occasional evening and weekend attention, mostly during the main summer season)
• Ensure the tour is enjoyable for customers before, during and after
• Documentation of customer and service provider interactions, as well as keeping key customer and service provider data current
• Maintain strong relationships with our Service Providers

Required Skills:

• Knowledge and ability to correctly answer customers' questions about hut-to-hut hiking in the Alps on an expert level, with an emphasis on safety
• Fluent in English, preferably conversational German and/or basic French language skills
• Utilize translation tools to communicate with service providers in multiple languages
• Read and interpret a topographical map
• Understand and plan complex travel itineraries, often involving multiple segments in one day
• Work in multiple currencies and measurement units (for example, do frequent conversions between kilometers and miles; meters and feet)
• Interpersonal and customer service skills
• Strong verbal and written communication skills, both internally with colleagues and externally with customers and service providers
• Ability to understand and empathize with customers’ concerns before, during and after their tour
• Resourceful problem-solving
• Work with ambiguity in a constantly changing environment
• Tech savvy with the ability to quickly learn and adapt to various applications and online platforms. We prefer experience working with MS Office
• Ability to prioritize diverse tasks and meet deadlines

Required Experience:

• Extensive experience hut-to-hut hiking in the Alps, preferably as a mountain guide
• Substantial work experience in operations, customer service, sales, adventure travel, logistics or a related field
• Proven previous travel planning and organization skills, either in a professional or private role

Start date: We are not currently hiring for this position, but we will be in the future. Please feel free to submit your CV for future opportunities.

Working Location: This is a Home Office position. The candidate must reside in Germany. Candidate must be available for a 3-week in-person training at the beginning of the employment period.

Salary: 3,160€ - 3,800€ per month, depending on experience (37,900€ - 45,600€ per year) gross pay; 38 hours per week

Interested candidates should send their CV or resume in German or English, along with a list of their most applicable hut hiking experiences in the Alps, to brittany@alpenventuresUNGUIDED.com and tim@alpenventuresUNGUIDED.com.