International Travel Update: The European Union has opened its borders to visitors from around Europe, Canada, Australia, New Zealand and many other countries. The U.K. has lifted its quarantine requirement. Unfortunately, travelers from the U.S. still are not permitted in the European Union. The borders in Chile and Peru remain closed.
We understand that the outbreak and rapid spread of COVID-19 may have a great impact on not only your travel plans, but also on other aspects of your life. During such difficult times, both your mental and physical health are important to us.
We are committed to your safety and are not currently running any tours or accepting bookings for new tours. The postponement policy below will apply to any COVID-19 related cancellations during summer 2020.
The majority of our service providers are small, family-owned businesses and they are extremely volatile during this time. For this reason, we are committed to running tours as soon as it is safe to do so.
During the coming weeks, many of us have restrictions on our mobility, which is a true challenge for those of us who love nature and wide open spaces. We encourage everyone to heed the government restrictions and recommendations that have been provided to us by the World Health Organization (WHO), in order to remain safe and healthy and to prevent the spread of COVID-19 as much as possible.
Update about the huts:
The huts in the Alps are open and in full operation. Most are not requiring blankets and pillows this summer, so guests are required to bring a full sleeping bag. Guests are also expected to bring face masks, soap/hand sanitizer, a towel and sandals or slippers to wear around the huts.
Neither Chile nor Peru are open for international travel yet. We are watching the situation closely.
Special Circumstances - COVID19 Postponement Policy
The Corona Virus (COVID-19) pandemic has created a special situation. We don't know yet what travel will look like for summer 2020, but we do know that we will not have a vaccine. For this reason, we believe that choosing to travel this year needs to be a personal decision that each Alpenventures UNGUIDED customer makes. We are allowing customers who have booked tours for summer 2020 to postpone their tour for up to 26 months without financial penalty. This postponement can be done at any time for any reason. Prices will be locked in for the next 26 months to the price on the customer's invoice. Alpenventures UNGUIDED will absorb the financial impact of any lost deposits that we have already paid for our customers’ affected tours.