Cancellation Policy

At Alpenventures UNGUIDED, we want to make your adventure as worry-free as possible. With that, we offer as flexible a cancellation schedule as we possibly can, considering the time-intensive tour booking process in working with huts and other family-owned accommodations.

Special Circumstances - COVID19 Postponement Policy

 

The  Corona Virus (COVID-19) pandemic has created a special situation. We don't know yet what travel will look like for summer 2020, but we do know that we will not have a vaccine. For this reason, we believe that choosing to travel this year needs to be a personal decision that each Alpenventures UNGUIDED customer makes. We are allowing customers who have booked tours for summer 2020 to postpone their tour for up to 26 months without financial penalty. This postponement can be done at any time for any reason. Prices will be locked in for the next 26 months to the price on the customer's invoice. Alpenventures UNGUIDED will absorb the financial impact of any lost deposits that we have already paid for our customers’ affected tours.

All customers are advised to purchase travel insurance, so they are covered in the case of a necessary cancellation.

Unforeseeable Factors: Outdoor adventure itineraries are subject to a variety of unforeseeable factors, such as changes in hut opening seasons and trail closures. Should any changes be required to a trip for reasons excluding weather and safety conditions, Alpenventures will work with the customer to find a suitable alternative or will provide a full refund.

Conditions and Safety:  Alpenventures customers are expected to be prepared to adventure in a variety of weather conditions, as long as it is safe. Safe conditions cannot be guaranteed and Alpenventures will not provide any compensation or incur any extra costs if a trip is not fulfilled as planned due to conditions. However, safety is important to us, and Alpenventures will support our customers in re-booking huts and accommodations as much as possible if the customer and Alpenventures together deem the conditions as unsafe. *

*Unsafe conditions are dependent on the activity and can include avalanche danger levels for winter tours, thunderstorms during tours that include summits or high and exposed terrain, or visibility during tours requiring advanced navigation skills. In most cases, unless extreme or related to climbing or snowpack conditions, rain will not be considered an unsafe condition.

Date Changes

 

 Should a date change within the same season be required by the customer; the following fee schedule applies:

  • More than 30 days prior to the trip start date: we will charge a € 50 per person administrative fee* for regular tours, and a € 30 per person administrative fee for Extended Weekend Tours, not to exceed 20% of the cost of the tour

  • Between 29 and 12 days prior to the trip start date: we will charge a € 100 per person administrative fee* for regular tours, and a € 40 per person administrative fee for Extended Weekend Tours

  • Less than 12 days prior to the trip start date: we will do our best to accommodate your needs, and will provide you with a quote to include the sum of any cancellation fees plus a € 150 per person administrative fee* for regular tours, and a € 40 per person administrative fee for Mini Tours

 

Customer Cancellation

 

Alpenventures understands that surprises occur in life. Our customers enjoy a 100% refund by cancellation at any time, as long as they find a replacement who participates in the planned itinerary and pays the balance in full. As adventure itineraries, especially those including hut trips, are extremely extensive to plan and book, please understand the following fee schedule for cancelling customers who are unable to find a replacement:

  • South American Tours only - More than 65 days prior to the trip start date: we will grant you a full refund less a € 100 per person administrative fee* for regular tours

  • More than 30 days prior to the trip start date: we will grant you a full refund less a € 100 per person administrative fee* for regular tours, and €50 per person for Extended Weekend Tours, not to exceed 20% of the cost of the tour - South America Tours are excepted

  • Between 29 and 12 days prior to the trip start date: we will retain 80 percent of the trip cost for regular tours, and 50% for Extended Weekend Tours

  • Less than 12 days prior to the trip start date or once the trip has begun: there will be no refund

 

*Administrative fees will not be charged for cancellations that are the result of what qualify under German law as “Hoeherer Gewalt,” or extreme circumstance. Customers may have the possibility to cancel without a penalty fee in cases such as a major national disaster, a war or terrorist attack that impacts the direct area of the tour.

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© 2020 Alpenventures GmbH based in Ismaning, Germany

bookings@alpenventuresunguided.com

US Phone: +1 719 445 8899

DE Phone: +49 (0) 89 38 03 5305