Booking Tours with Us

Alpenventures UNGUIDED was founded due to the complexity of planning an amazing outdoor adventure, especially an adventure involving huts and multiple accommodations. We are dedicated to making your adventure planning experience as simple as possible. While we cannot promise that it will be perfectly simple, we can promise to do our best to accommodate your adventure expectations within the complicated world of adventure planning and booking.

Flights should not be booked until after a reservation is confirmed.

 

Self-Guided Tours

All tours are self-guided, meaning participants must be capable of and equipped to meet the requirements and challenges of the tour. By booking a tour, participants are acknowledging they possess the required skills and experience necessary for such activity.

Alpenventures UNGUIDED is responsible only for booking the transportation and accommodations. As a service to our customers we will provide as much additional tour information as we can, however, tour participants are ultimately responsible for their own decision making.

Safe decision making is supported by Alpenventures UNGUIDED and we will work with all customers to accommodate itinerary changes due to safety-related decisions.

Please see the Terms & Conditions for more information.

Family-Friendly Tours

Alpenventures UNGUIDED offers family-friendly tours for active families, who regularly participate in activities similar to those offered on the tour. It is the responsibility of the booking party to understand the challenges associated with each tour, and to ensure that all participants are capable of completing the tour safely.

Tour Availability

The season availability for most tours is driven by hut operating seasons. Huts will often give a general time-frame of when they expect to be open, but will make decisions based on weather and conditions, and this window of time may change.

Alpenventures Unguided will not be responsible if a hut is not open during your booked trip, however, we will work very closely with you to find a solution or alternative.

Discounts

Discounts are applicable for Classic and Comfort packages only. Only one discount will be applied per tour participant. Discounts are only applicable to tours. Discounts are not applicable to fees or additional services, such as bicycle rentals.

Military ID & Veterans: -10%

Please note that a copy of the military ID will need to be sent, or it will need to be presented during a video call.

Group Leader: -25%

For those booking a tour for a group of 6 or more (including yourself) and represent the group in coordinating the tour with Alpenventures UNGUIDED.

Group Participant: -15%

For those traveling with a group of 6 or more (including yourself).

Customization and Last-Minute Booking Fees

There are no Customization or Last-Minute Booking Fees for tours booked with the Comfort Package and for groups larger than 6.

Last-minute Booking Fees (not applicable to Comfort Package tours and groups larger than 6)

Within 2 months of tour start date: 50€ per person

Within 1 month of tour start date: 100€ per person

Date Customization Fee (not applicable to Comfort Package tours and groups larger than 6)

Choose your own dates (unless dates are not specified for the tour): 50€ per person

Length of Tour Customization (not applicable to Comfort Package tours and groups larger than 6)

Shorten or lengthen your tour: 50€ per person +/- the difference in cost from the adjustment

50€

Large Groups

We encourage travel in large groups. Not only is it safer, but it is fun as well! Groups of 7 or more adventurers are considered large at Alpenventures UNGUIDED, and enjoy the following benefits:

  • Choose custom dates without 

  • Customize the length of the tour (this could mean adding in a rest day, or an extra day for sightseeing)

  • 25% discount for the organizer for Classic and Comfort Packages

  • 15% discount for all group participants for Classic and Comfort Packages

How it Works

After completing the Booking Form (reached by selecting "Book Now" on the tour page), we will send you an invoice per email for a 20% down payment. This payment can be made various ways, including bank transfer (preferred), Stripe payments with credit card, or Paypal. Visit our Payment page for more information.

 

Once your 20% payment is received, we will contact the various huts and accommodations in order to ensure availability. As long as there is availability, we will book the tour, process the payment and send you your Adventure Plan within 7 days of the tour (this may take longer for custom tours and last-minute tours). This will include GPS waypoints of the accommodations and will be in a format that can be saved on your smart phone for convenient use on the tour. If any changes need to be made during the tour, there will be a phone number available to you during the tour, although additional charges may apply.

If there are any issues with availability, we will contact you and work with you to find an alternative solution. If we are unable to find one, we will refund the 20% deposit in whole.

The remaining balance for the tour is due 30 days prior to the first date of the tour.

Tour Information

Since many of the Alpenventures UNGUIDED tours are not well-known tours and require significant time investment in research; names of huts, hotels and trails are generally not provided on the website. Specific details regarding the huts and trails are provided with the tour overview provided following the booking of the tour.

We understand that many of our customers have specific details they would like to know about a tour prior to booking it. Please feel free to schedule an appointment with us or to send us an email with your questions, and we will do our best to accommodate.

Cancellation Policy

All customers are advised to purchase travel insurance, so they are covered in the case of a necessary cancellation.

Unforeseeable Factors: Outdoor adventure itineraries are subject to a variety of unforeseeable factors, such as changes in hut opening seasons and trail closures. Should any changes be required to a trip for reasons excluding weather and safety conditions, Alpenventures will work with the customer to find a suitable alternative or will provide a full refund.

Conditions and Safety:  Alpenventures customers are expected to be prepared to adventure in a variety of weather conditions, as long as it is safe. Safe conditions cannot be guaranteed and Alpenventures will not provide any compensation or incur any extra costs if a trip is not fulfilled as planned due to conditions. However, safety is important to us, and Alpenventures will support our customers in re-booking huts and accommodations as much as possible if the customer and Alpenventures together deem the conditions as unsafe. *

*Unsafe conditions are dependent on the activity and can include avalanche danger levels for winter tours, thunderstorms during tours that include summits or high and exposed terrain, or visibility during tours requiring advanced navigation skills. In most cases, unless extreme or related to climbing or snowpack conditions, rain will not be considered an unsafe condition.

Date Changes: Should a date change be required by the customer; the following fee schedule applies:

  • More than 30 days prior to the trip start date, we will charge a € 50 per person administrative fee* for regular tours, and a € 30 per person administrative fee for Mini Tours, not to exceed 20% of the cost of the tour

  • Between 29 and 12 days prior to the trip start date, we will charge a € 100 per person administrative fee* for regular tours, and a € 40 per person administrative fee for Mini Tours

  • Less than 12 days prior to the trip start date, we will do our best to accommodate your needs, and will provide you with a quote to include the sum of any cancellation fees plus a € 150 per person administrative fee* for regular tours, and a € 40 per person administrative fee for Mini Tours

 

For Euro-style Tours:

 

Penalties for Euro-style Tours are different than for other Alpenventures UNGUIDED's tours. This is due to the requirements provided to us by our partner company. The following cancellation penalties apply:

  • ​Cancellation less than 51 days prior to the first day of the rental contract - 30% the full amount

  • Cancellation from 31 to 50 days prior to the first day of the rental contract - 50%

  • Cancellation from 30 to 21 days prior to the first day of the rental contract - 75%

  • Cancellation from 11 to 20 days prior to the first day of the rental contract - 90%

  • Cancellation 10 days or less prior to the first day of the rental contract - 100%

Customer Cancellation:  Alpenventures understands that surprises occur in life. Our customers enjoy a 100% refund by cancellation at any time, as long as they find a replacement who participates in the planned itinerary and pays the balance in full. As adventure itineraries, especially those including hut trips, are extremely extensive to plan and book, please understand the following fee schedule for cancelling customers who are unable to find a replacement:

  • More than 30 days prior to the trip start date, we will grant you a full refund less a € 100 per person administrative fee* for regular tours, and €50 per person for Mini Tours, not to exceed 20% of the cost of the tour

  • Between 29 and 12 days prior to the trip start date, we will retain 80 percent of the trip cost for regular tours, and 50% for Mini Tours

  • Less than 12 days prior to the trip start date, or once the trip has begun, there will be no refund

 

*Administrative fees will not be charged for cancellations that are the result of what qualify under German law as “Hoeherer Gewalt,” or extreme circumstance. Customers may have the possibility to cancel without a penalty fee in cases such as a major national disaster, a war or terrorist attack that impacts the direct area of the tour.

 

For Euro-style Tours:

 

Penalties for Euro-style Tours are different than for other Alpenventures UNGUIDED's tours. This is due to the requirements provided to us by our partner company. The following cancellation penalties apply:

  • ​Cancellation less than 51 days prior to the first day of the rental contract - 30% the full amount

  • Cancellation from 31 to 50 days prior to the first day of the rental contract - 50%

  • Cancellation from 30 to 21 days prior to the first day of the rental contract - 75%

  • Cancellation from 11 to 20 days prior to the first day of the rental contract - 90%

  • Cancellation 10 days or less prior to the first day of the rental contract - 100%

Tour Packages

Most tours are offered at four different price-points; however, the packages from tour to tour can vary greatly. We recommend reading the details of each tour closely, but here is a general overview of the four different packages:

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*Based on availability

**The term "room" at a mountain hut varies greatly from hut to hut. Please see the itinerary for more information on what"room" means at each of the huts. Please keep in mind that these book quickly. When there is no availability, you may end up in the dormitory.

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© 2019 Alpenventures GmbH based in Ismaning, Germany

bookings@alpenventuresunguided.com

US Phone: +1 719 445 8899

DE Phone: +49 (0) 89 38 03 5305